了解顾客的需求，你的花店会越来越好的！

xianzaikaihuadiandepengyouyuelaiyueduole，keshishengyihaodehuadianquebuduo，wulunniyongneizhongleixinghuofangshikaihuadian，ruguonibunengzhidaogukexuyaoshenme，neimenidehuadianshengyiyebuhuitebiehao。

neimehuadiandegukexuyaoshenmeni？

henduoshihouwomenjiandandelijiewei，gukexuyaodaohuadianlaimaihua，danzhanzaiyigejingyingzhejiaoduwomenyaomingbaiguke"xuyaoshenme，xuqiushenmehegukedeyuwangshishenme?"

 gukexuyaoshenme；gukelaihuadianjiushiweiletadeshenghuoxuyaomaihua，erzaixuyaomaihuadetongshigukekeyifenchengjilei：

1，budonghuazhishidanchunxuyaohuadeguke

2，xihuanhuaermaihuadeguke

3，dongyidianhuaermaihuadeguke

jibenshangzaihuadianlidouhuiyujianzheisanleigukequn，zaiduitamenxiaoshoushiwomenjiuyaomingbaizheixierenxuqiushenme？

gukexuqiushenme：henduorenjubeigoumaixianhuadenengli，danzhiyoushaoshurengoumaixianhua，ermeiyougoumaixianhuadegukequn，jiushiwomenxuyaozhidaogukedexuqiu，jiandanfenxixiashangshudesanleirenqun：

1.budonghua，ermaihuadeguke

zheizhongrenqishishihuadianhenxihuandegukequnti，yinweitamenshiyinweiyongtuhexuyaoxianhuaergoumaihua，yexushiyinweishengri，yexuyinweixinjia，yexuyinweikaiyedengdeng，zheizhongrenmaihuadeshihoujiandanzhijie，zhiyaoninengtigongtasuoxuyaoyongtudehua，jiagefuhetadexinlijiawei，neimejiukeyihenqingsongdechengjiao

2.xihuanhuaermaihuadeguke

zheizhonggukeqishiduoshudoushuyunvxingguke，tamenhenxihuanxianhua，jingchangzailuguohuadiandeshihoujinlaiguangyiguang，yexumaiyizhihua，yexubumaihua，zhuyaoshiyinweiduihuadexihuanerxuanzejinruhuadian，xiyinzheixierendewangwangshisecaipiaoliangdehua，teshuxingdehua，yijizaoxingdutehua。zheizhongrenwangwanghuiranghuadianbuduandegengxinhegaibianziji，yinweixiwangnengyougengduoderenjinxingguanzhuhechixuguanzhu。

3，dongyidianhuaermaihuadeguke

weishenmeshuodongyidianhuani？yinweizhenzhengdonghuaderendouhuizijikaihuadianhuoquqitadifangmaihuale，buhuiqingyizaihuadiangoumaixianhua，neimezheizhongrenwangwangshihuadianbutaixihuandegukequnti，zheiqunrenzuiaishuodehuajiushi“woyiqianxueguohuayi，woyiqiankaiguohuadian，wopengyoushizuohuade。。。”zheizhongrenzaigoumaideshihouwangwanghuigennijijiaojiage，tiaotihuademaobing，qishizheileirenzuigenbendexuqiu，gendiyileirenyiyang，tamenzhishiyinweiyongtuxuyaoergoumaihua，zhishixiangzhandianbianyi，huotuchuzijieryi。

mianduigezhongleixingdegukewomenqishiyinggaiqudutamendexinlideyuwang，yiweizhiyoulejieletamendeyuwangcaikeyihenhaodeguanlihaogukehexiaoshouhaochanpin。

gukedeyuwangshishenmeni？

jugelizi：womenzuizhangtingdeyijuhua，nidehuabianyidian。zheijuhuawomenkeyilijietadeyuwangshi：

1，wozhixiwangnidehuajiageshaoweibianyiyidian，

2，woxuyaodehuajiagebianyi，yinweitachaochulewodexinlijiage，dannibunengjiangdihuadeshulianghezhiliang

3，woxuyaonizaichushouwohuadeshihou，tigongyixiefuwu

4，womainizheihua，niyoumeiyouewaidelipinhuozengpinni？

5，nizhidaowodonghuama？

ok，zheijiushigukeshuowan，nihuabianyidianhoudeyuwangbiaoxian，qizhongyidianjiushitaxianggaosunide，neimezhiyaoninengdudongtadeyuwang，neimeduitaxiaoshoujiubuzaishinanshile。

gukejinmenle，mailehuazoule，

gukejinmenle，zhuanleyiquan，zoule

gukejinmenle，liaoleyihuier，zoule

gukejinmenle，kanlekan，maileshuhua

而花店的销售人员只是做了，跟随，回答，销售，结束了，你觉得缺了什么吗？我觉得缺了很多，不要怪顾客没有选择你，因为你做的还不够，不要怪你生意不好，因为你没有给顾客一个购买的理由。